Mariners who have been able to complete renewal examinations by email responded positively to the process, according to the National Maritime Center.
In May, the NMC started offering an email option for renewal examinations, which enables mariners to ask for, finish and turn in renewal exams for grading. More than 1,200 mariners finished over 3,000 examination modules via email and “the feedback regarding the improved communications and significant reduction in processing time is overwhelmingly positive.”
Mariners should refrain from mailing hardcopy examinations, which could mean processing delays, the NMC said.
For those who received Approval to Test (ATT) letters for renewal examinations on or after May 1 should head to the NMC Examinations Page website for directions on how to get an electronic examination.
When mariners get an ATT letter, they need to ask for their exam by email at NMCRenewalExams@uscg.mil or by calling the NMC Customer Contact Center. They need to provide a Pay.gov payment receipt with the request if the examination fee was not paid.
NMC will then email the mariner an Adobe PDF copy of the exam module(s).
For more information, contact the NMC Customer Service Center by email at IASKNMC@uscg.mil, or call 1-888-IASKNMC (888-427-5662).