20
Dec
San Francisco Bay Ferry scored high among riders, achieving a 99% rating in rider satisfaction for service, according to data released Dec. 8 by the San Francisco Bay Area Water Emergency Transportation Authority (WETA). The 2022 passenger survey, performed in July and August 2022 by CDM Smith, included feedback from “a statistically valid sample of 963 San Francisco Bay Ferry passengers to help identify changes in rider demographics and sentiments in the wake of major fare cuts and service increases as a part of WETA’s Pandemic Recovery Program, instituted in July 2021.” The survey says that rider satisfaction has been…